Lost property experts reunite owners and objects at the Hyatt Regency Manchester
Left behind doesn’t mean lost forever if you leave it at a Hyatt Hotel.
After being inundated with lost property, 600 items a year in fact, Hyatt Hotels have created a new role at some of their busiest hotels: Finder Keepers.
Nadine Baker is the new Finder Keeper at Manchester’s Hyatt Regency and describes her role as more than missing items. “It’s not about finding things, it’s about finding smiles. Reuniting someone with something they thought was gone forever is the best feeling.”
There’s comedy in the chaos of what gets left behind. 2024 saw a painting worth £10,000, a set of 20 traffic cones, tickets to the FA cup final, a prosthetic leg and ten bishop’s cassocks all discovered in Hyatt Hotels, though mercifully not all in the same room.
However, it’s not always funny. There are the practical items we need for day-to-day life like phones, chargers, earphones and cameras as well as more sentimental objects like baby’s favourite cuddly toy or a wedding ring.
The Finders Keepers will deal with calls about lost property, tracking down the missing items and despatching them to their owners. More than that, with sleuthing skills, they will also try and work out the owners of unclaimed treasures.
As well as a peaceful night’s sleep, Manchester Hyatt Regency now offers even more peace of mind. You can rest easy knowing that when you leave behind your passport, glasses, laptop or suit of armour from a Civil War re-enactment, the Finder Keepers will do their best to get it back to you.
Just another example of the Hyatt going one step further to put customer satisfaction at the heart of what they do.
