If you have any queries about your heroes membership, or our policies please call us on 0161 832 2880 or email us at enquiries@confidentials.com
Governing Law, Terms of use, Licence, Disclaimers and Limitations are covered in our general Terms of Service
Our privacy policy covers how we handle your data.
The contact information you provide when implementing your subscription may be used by Confidential Direct to send you emails that we believe are relevant to you. You can opt out of these emails at any time.
All for £12.50 per month or £125 annually.
Becoming a Hero is all about making the most of Manchester’s food and drink scene — discovering new places, making new connections, trying new experiences.
*Each Heroes Partner may outline different terms and conditions for what 25% discount applies to; these are available for each Partner via our Heroes Partner page. Should you have any queries about these, please ask at heroes@confidentials.com
You'll need to show your Membership Card at our partner venues to redeem the Heroes discounts and offers.
We will provide an electronic Membership Card pass for Google Pay or Apple Wallet. Instructions on how to save your pass will be provided by email within 2 business days of recieving your first subscription payment.
We will only provide a physical Membership Card for annual subscriptions which will be dispatched by First Class post within 7 days of receiving your annual subscription payment.
Your Membership Card will be valid for use up to and including the expiry date shown.
In order to use a voucher from the Confidentials App you will need to purchase the voucher on the app and have the voucher available on your mobile device when visiting the venue. Voucher terms and conditions are provided for each voucher through the app when purchased.
You can download the Confidentials App for Apple iPhone or Android below.
Please give us a call if you have any problems or wish to provide feedback 0161 832 2880 so that we can try to resolve any issues for you.
You can cancel your subscription at any time by writing to us by email heroes@confidentials.com or by post: Confidentials, Core, Brown Street, Manchester, M2 1DH
Subscription payments already received will not be refunded after 14 days under any circumstances**
If you wish to cancel an annual subscription within 14 days of your first, or subsequent renewal payment, you must return your physical Membership Card to us before any payment can be refunded.
Your electronic pass will be voided and you will not be able to use any of the membership benefits, including those within partner venues.
Any appropriate refunds will be processed within 5-10 business days.
If we do not receive payment for your subscription, your electronic pass will be voided and you will not be able to use any of the membership benefits, including those within partner venues.
We want our partners to treat you to brilliant service as well as great food and drink. If you have any problems please let us know. We also expect our Heroes to be respectful of staff and management at our partner venues. We reserve the right to cancel your subscription immediately without refund in the event of abusive or violent behaviour towards any member of staff or other customers at our partner venues.
These are not available in the first two months of a monthly subscription so will be provided after the second month once we have received the second monthly subscription payment.
For annual subscriptions, if your Birthday falls within the first month of your subscription, your Birthday Voucher will be made available 14-21 days after receiving your subscription payment for that year.
When you sign up for a Confidentials Heroes membership, payment will be charged to Confidential Direct from the card provided online, either monthly or annually as appropriate.
Annual subscriptions are subject to one single charge per year which recurs on the same day and month each year.
Monthly subscriptions automatically renew on the same day every month from the date of initial purchase or on the last day of the month if the day is not included in the next month. For example, a subscription starting on 31 January bills on 28 February (or 29 February in a leap year), then 31 March, 30 April, and so on.
With the exception of Birthday Vouchers (see 8) and physical Membership Cards (see 4), all subscription benefits will be available using your electronic Memberhsip Card within 2 business days from the time of initial payment and this will be reflected in any respective extension in the expiry period.
You will be notified by email of upcoming renewal charges 7 days before they are due to be taken.
**These Terms & Conditions do not affect your consumer rights.
