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FAQs:
A notice for our Gift Voucher customers

Can we have more time to redeem vouchers?

We are reaching out to all our venues to ensure you have full use of your gift vouchers. 
We'll be updating this page regularly to let you know what's going on. 
If you have purchased vouchers already that may need extending, please check the list below if we have confirmed extensions, then email vouchers@confidentials.com to receive the extension on your voucher.

Buy with confidence, support your local restaurants.

A letter from Confidentials:

We are now in an extraordinary time.

We are a small family business which bats above its weight here in the North West of England and Yorkshire. We are not going to let you down. We shall not stop work until we have figured out how to ensure that you are going to get value once this crisis finishes. 

And I believe, it will finish.

We are in constant contact with all our partners, having spoken to each one who were staying open last week and published a list where the vouchers could still be used.
This no longer is applicable; the decision over the weekend to close all restaurants, whilst it is in my opinion the right thing to do, could have finished us off.

Our cash flow has simply disappeared. 

I have to figure out this week how I am going to pay our team; it’s over 35 people. I am planning for four months of closure. Whilst hoping for eight weeks. The good news is the Government’s remarkable intervention with cash for employees as well as loans and grants for business has thrown us a lifeline.

Once we are back open, all vouchers will be honoured either by our restaurant owners with meals or by our family in cash. 

There will be more clarity emerging this week and we shall publish a further update next Monday, by that time we will have called all our friends in the business and we shall be in a better position to be able to plan forward.

May I take this opportunity to thank you for your business.
We have been here for 17 years. My family business, Frank Garner & Sons was here for 80 years and we have never ever let a customer down. During the second world war, my Grandfather was in charge of enforcing meat rationing. He kept all our shops open during the blitz. 

I intend to do the same through this current war.
I’m a Garner, and so is everyone in my team.

Thanks for your patience. 

I wish you and your family the very best. But don’t just rely on my best wishes.
Be sensible, wash your hands and if it’s not necessary, store that trip up for when this is all over. Because it will be over. 

Mark Garner and Gordo
Publisher and Nuisance 
Confidentials
mark@confidentials.com

Last updated: 23.03.20 5.18pm

Please note, we will still be updating this page regularly regarding voucher extensions.

Please continue to follow the advice on this page as we are able to provide it. The Confidentials Team will continue to work hard to apply extensions where possible.

Unfortunately due to the unusually high volume of enquiries, the Voucher Team will not be able to answer individual questions. If a venue that you have a voucher for does not yet appear on this page, please allow us time to reach out to them and keep refreshing this page for updates.

Manchester

List of venues confirmed:

A La Turka: Any vouchers purchased already will be granted 30 days extension upon request.

Alvarium: All vouchers purchased as of 23.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

BAB: All vouchers purchased as of 17.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

Bock Biere: All vouchers purchased as of 17.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

Chakalaka: All vouchers purchased as of 18.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

Cooper Hall: All vouchers purchased as of 18.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

Frank Rostron: All vouchers purchased as of 18.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension within the store.

House of Evelyn: All vouchers purchased as of 18.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

I Knead Pizza: All vouchers purchased as of 17.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

Lily's Vegetarian: All vouchers purchased as of 18.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

Maddisons: All vouchers purchased as of 18.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

Masons: All vouchers purchased as of 18.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

Mezze: All vouchers purchased as of 18.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

Noho: All vouchers purchased as of 18.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

Noi Quattro: All vouchers purchased as of 18.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

Northcote: Any vouchers purchased already will be granted 90 days extension upon request with the restaurant directly upon opening.

Pacifica Cantonese: Any vouchers purchased already will be granted 30 days extension upon request.

Pasta Factory: All vouchers purchased as of 18.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

Pen & Pencil: All vouchers purchased as of 18.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

Peter St Kitchen: All vouchers purchased as of 20.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

Porta: All vouchers purchased as of 18.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

Quarter House: All vouchers purchased as of 17.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

Remedy Kitchen: All vouchers purchased as of 18.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

Rosso: All vouchers purchased as of 18.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

Seven Bro7hers Ancoats: All vouchers purchased as of 18.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

Seven Bro7hers Middlewood Locks: All vouchers purchased as of 18.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

Sicilian NQ: All vouchers purchased as of 18.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

South Manny Flavaz: All vouchers purchased as of 18.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

Tampopo: Any vouchers purchased already will be granted 30 days extension upon request.

The Thirsty Korean: Any vouchers purchased already will be granted 30 days extension upon request.

Vapiano: All vouchers purchased as of 17.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

Veeno: All vouchers purchased as of 18.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

Wah Ji Wah: Any vouchers purchased already will be granted 30 days extension upon request.

Zitano: All vouchers purchased as of 18.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

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Cocoa Cabana: Unfortunately we are unable to offer an extension on these vouchers. We will be exchanging or crediting these vouchers upon request.

Bab/Pen & Pencil: Unfortunately these venues have shut their doors due to the current situation and will re-open in due course.

HOB Salon: Unfortunately we are unable to offer an extension on these vouchers. We will be exchanging or crediting these vouchers upon request.

Peter Street Kitchen: Unfortunately this venue has shut their doors due to the current situation and we will be providing information as we get it.

Amma's Canteen: Unfortunately we are unable to offer an extension on these vouchers.

Liverpool

List of venues confirmed:

Art School: All vouchers purchased as of 17.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

Bread & Butter: All vouchers purchased as of 17.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

Clockworks: Any vouchers purchased already will be granted 30 days extension upon request.

Dash: All vouchers purchased as of 17.03.20 will be given a 180 day validity. Any vouchers purchased already will be valid for granted 90 days extension upon request.

Frederiks: All vouchers purchased as of 17.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

Jimmy's: All vouchers purchased as of 20.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

Ma Boyle's: All vouchers purchased as of 17.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

Matou: All vouchers purchased as of 17.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

Pattersons: All vouchers purchased as of 17.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

Present Company: All vouchers purchased as of 17.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

The Refinery: All vouchers purchased as of 17.03.20 will be given a 120 day validity. Any vouchers purchased already will be granted 30 days extension upon request.

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Chaophraya: Unfortunately this venue has shut their doors due to the current situation and we will be providing information as we get it.
We do not know if Chaophraya will be reopening at this time so they are happy to accept all vouchers at their sister restaurant Yee Rah once restaurants are due to re-open, and we will assess extensions when the time comes.

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